1. Information We Collect
We collect the following types of information:
- Registration Details: Phone number (for verification), profile name
- Trust Verification Data: Selfie and short video for identity verification
- Listing Information: Property details, photos, locations, and pricing
- Usage Data: App interactions, listings posted, contacts unlocked, credits used
- Device Information: IP address, device type, operating system, timestamps
2. How We Use Your Information
We use your information to:
- Verify user identity through Trust Verification
- Provide and improve our platform services
- Detect and prevent fraud or scams
- Communicate with you about your account or listings
- Send notifications and updates (with your consent)
- Respond to inquiries and support requests
3. Consent
Collection of selfies and liveness videos is consent-driven. Users must explicitly agree before Trust Verification begins. You can withdraw consent at any time by deleting your account.
4. Data Sharing
We do not sell your personal data to third parties. We may share data with:
- Service Providers: For payment processing (Paystack), cloud storage (Cloudflare), and analytics
- Legal Authorities: When required to comply with legal obligations
Trust Verification media is never used for advertising or identity matching beyond platform safety.
5. Data Retention
- Liveness Videos: Automatically deleted after 30 days
- Selfies: Deleted when you delete your account
- Other User Data: Retained as required for platform operations; deleted within 30 days of account deletion (except where legally required)
6. Security
We implement industry-standard security measures:
- All data is stored on Cloudflare using secure, encrypted methods
- Access is limited to authorized personnel only
- HTTPS encryption for all data in transit
- Regular security audits and monitoring
7. Your Rights
You have the right to:
- Access and update your personal data
- Request deletion of your account and data
- Review and manage consent for Trust Verification
- Opt out of marketing communications
- Request a copy of your data
8. Cookies
We use cookies and similar technologies to enhance your experience, understand usage patterns, and personalize content. You can control cookie preferences through your browser settings.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Significant changes will be communicated via in-app notifications. Continued use of our platform after updates constitutes acceptance of the revised policy.
NextTenant Ltd processes user data in compliance with the Nigeria Data Protection Regulation (NDPR). All personal data is collected, processed, and stored in accordance with applicable data protection laws.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us through the app's Help & Support section or email us at support@nexttenant.app.